Terms and Conditions

Terms and Conditions

1) Once you place order, your order will be processed.

2) If payment is bank transfer, it takes 24 Hours to confirm payment with the bank. In case of mobile wallet it takes less than 24 hours.

3) Once payment is confirmed with bank or mobile wallet, your order will be packed & shipped.

4) Once order is shipped, you will receive an auto email or call with tracking details on your registered email you provided.

5) Complaints for Replacement of Breakage or Damage Products will be Acceptable only within 48 hours after delivery.

6) For any queries/details, mail us at organicshopnepal@gmail.com

7) Organic Shop Nepal may send you E-mails / SMS / Phone calls communication relating to the Products Information/Promotional activities/Offers Program from time to time on your registered contact details. In case of any objection with such E-mails/SMS, do mail us request on organicshopnepal@gmail.com to stop email/SMS/Calls in coming future. 

Refund and Returning Policy

Regarding Refunding of Amount:-

We provide & offer 100% money back guaranty to the customers. If you are not satisfied with our products that you have purchased, we will give you a 100% refund (delivery charge and gift-wrapping are excluded). Please note that returns for refund must be received back into the warehouse within 15 days from the date of products delivery. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. We do not refund users for postage expense of the returning the goods.

Regarding Replacement of Product:-

In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

Payment Policy:-

  • Organic Shop Nepal accepts the following forms of payment –
  • All electronic means like Bank Transfer/ Mobile Wallet & Cash on Delivery inside Kathmandu Valley.
  • E-Sewa
  • Khalti
  • Cash on Delivery – Inside Kathmandu Valley Only.
  • Bank Transfer


Shipping Information (with in Nepal)

  • 100 Nrs. Shipping charge to be paid in Kathmandu Valley.
  • Organic Shop Nepal using major courier partners like Aramex, DHL, and Nepal express to ship parcel within Nepal.
  • For shipping information, Customer has to check within dashboard, Email and SMS for courier name, tracking number and live tracking of parcel.
  • Delivery time 3 to 5 working days from placing of order.